Office Policies

Initial Consultation Visit

Please have your referring physician fax to our office your previous medical notes 48 hours prior to your appointment

If they do not, we may have to reschedule your appointment

Please arrive 30 minutes prior to your scheduled appointment time and be certain to bring:

• Completed intake forms
• Your insurance cards
• Photo identification
• Complete list of your medications, including the strength and dosing instructions.
• Co-pay
• Diagnostic imaging films
• Referring physician’s name & telephone number

Referrals & Authorizations

You must obtain a referral from your physician (primary care or other referring physician) prior to your appointment.

If your insurance requires authorization for a visit to a specialist you must also obtain this authorization number prior to your visit.

Message Service

Due to the high volume of telephone calls, we request that if you get our answering service,
please leave a complete message including your full name, a telephone number where you
can be reached, and your reason for calling. All messages will be answered before 4pm.

Medications & Refill Requests:

You must discuss your medication needs, including refill requests, with your physician
during your appointment. Please allow 48 hours advance notice for prescription refill requests.

Cancellations and No Shows

In order to remain efficient in caring for you and your fellow patients, if you cancel your appointment
less than 24 hours in advance, a $25 charge (for office visits) and a $100 charge (for procedures) will be assessed.

If you fail to show up for your appointment on three occasions, you will not have the
opportunity to schedule another appointment.

Hours of Operation

Monday – Friday from 7:30am – 5:30pm

In Case of Emergency

Life or death call 911, otherwise please leave a message with our answering service
(after hours). Your message will be relayed to our iSpine fellow who may contact for more
information and direct a plan of care.

Payments

Copays are due at your appointment check-in. Cash or credit cards are accepted.

We accept the following insurance programs and their subsidiaries.

• BC/BS—Anthem
• Cigna
• Medicare
• United Healthcare
• Aetna
• MAMSI
• Sentara Health

Spinal Injection Information

Instructions for before your procedure:
Please Wear comfortable clothing.

You may take your normal medications as prescribed. If you take pain medications on
daily basis, continue to take them on the day of the procedure.

Your procedure may need to be postponed if you are being treated for or show signs of
an infection. Please contact us if you are taking an antibiotic or antifungal medication.